Legal
Privacy Policy
Effective date: 1 July 2025 · Last updated: 2 July 2026
1. Who We Are
Academia Support ("we", "us", or "our") operates the website https://academiasupport.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information: • **Personal identifiers** – name, email address, phone number, when you submit our contact or order form. • **Usage data** – pages visited, time spent, browser type, and device information, collected via Google Analytics (only with your consent). • **Communications** – any messages you send us via email or WhatsApp. We do not collect sensitive personal data (e.g. health, financial account details, or government IDs).
3. How We Use Your Information
We use your information to: • Respond to your enquiries and deliver the academic support services you request. • Send order confirmations and service-related communications. • Improve our website and services through aggregated, anonymised analytics (only with your consent). • Comply with applicable legal obligations. We will never sell your personal data to third parties.
4. Cookies & Analytics
We use Google Analytics to understand how visitors interact with our site. Google Analytics sets cookies on your device that collect anonymised usage data. This only occurs if you click "Accept" on our cookie consent banner. You can withdraw consent at any time by clearing your browser cookies and rejecting the banner on your next visit. For details on how Google processes this data, see Google's Privacy Policy at https://policies.google.com/privacy.
5. Legal Basis for Processing (GDPR)
For users in the UK and European Economic Area, we process your data on the following legal bases: • **Consent** – for analytics cookies. • **Legitimate interests** – to respond to your enquiries and improve our services. • **Contractual necessity** – to deliver services you have requested.
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 2 years. Analytics data is retained per Google Analytics' default retention settings.
7. Your Rights
Depending on your location, you may have the right to: • Access the personal data we hold about you. • Request correction of inaccurate data. • Request deletion of your data. • Object to or restrict processing. • Withdraw consent at any time (where processing is based on consent). To exercise any of these rights, contact us at support@academiasupport.in.
8. Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies. We use the following third-party services: Google Analytics, Resend (email delivery).
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: Email: support@academiasupport.in Website: https://academiasupport.in/contact